Services

Medical Emergency Monitoring

Medical Emergency Monitoring

The ADT Customer Monitoring Center received a medical alarm transmission from the home of Joe Jones. Within six seconds, an ADT outbound associate took operator action on the signal, made careful note of account special instructions, and then promptly notified the proper authorities of the situation. The associate followed up with a call to Mr. Jones' residence where he spoke directly to the very concerned customer.

ADT Associate: Is everything okay?
Mr. Jones: No. I'm very short of breath! I don't know if I'm going to be alive or dead!

After informing Mr. Jones that help was on the way, the associate then offered to stay on the line with the gentleman until the paramedics arrived. In a dual effort to both calm the customer and solicit additional information pertinent to the event at hand, ADT's associate discovered Jones' desire to be taken to a hospital and his immediate need for oxygen. Following proper procedure, the ADT call center representative then made a follow-up call to the city fire department to provide this critical additional information.